Return & Refund Policy

Thank you for shopping with Opal Coffee.
At Opal Coffee, your satisfaction is our priority. We aim to provide a smooth shopping experience, including clean and fair return policies. This policy outlines your rights and our procedures for returns, refunds, and replacements.

Returns for Faulty, Damaged, or Incorrect Items (Consumer Guarantees)

User the Australian Consumer Law (ACL), you are entitled to a remedy if a product you purchase from us:

Has a major failure (e.g. significantly different from the description)
Is faulty, damaged or not as described

Your options may include:

A full refund
A replacement

You are not responsible for return shipping costs when returning faulty, damaged or incorrect items.

To request a return, please contact us at:

Email: trade@opalcoffee.com.au

Order number, photos and description of the issue will help us assist you faster.

Change of Mind

We do not offer refunds for change-of-mind purchases or if you ordered the wrong product by mistake. However, we may offer a store credit or exchange (at our discretion) if:

The product is unopened, in original condition, and
Returned within 14 days of delivery
You cover the return shipping costs

Please contact us before returning any items: trade@opalcoffeecom.au

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be processed to your orginal payment method within 5-10 business days.

Note: shipping costs (if applicable) are non-refundable unless the return is due to a fault or error on our part.

Return Shipping Instructions

Once your return is approved:

Package the item securely
Include your order number and contact details
Ship to:
Opal Coffee
Suite 2/19 Hutchinson Street
St Peters, NSW 2044

We recommend using a trackable shipping service, especially for change of mind returns.

Need Help?

If you have have any questions about returns or your order, please contact us at:
Email: trade@opalcoffee.com.au