Shipping Policy

At Opal Coffee, we aim to deliver your orders safely, quickly, and affordably. Below is everything you need to know about our shipping process and timeframes.

Shipping Locations

We currently ship Australia-wide, including to:

• All major cities and regional areas
• Remote and rural locations (some conditions may apply)

We do not offer international shipping.

Processing Times

• Orders are typically processed within 1-2 business days after payment is received but please allow 2-3 business days.
  
  
• Orders placed on weekends, or public holidays will be processed on the next business day.
  
  
• You’ll receive a confirmation email once your order has been packed and dispatched.
• During peak periods (e.g. holidays), processing times may be slightly longer.

3. Delivery Timeframes

Standard delivery times

• Estimated delivery 2–8 business days
  
  
• Rural Delivery: Please allow an extra 1–2 days

Note: Please note that delivery timeframes are estimates and may vary due to factors beyond our control (e.g. carrier delays, weather, remote locations)

Please note that delays may occur during peak seasons, public holidays, or unforeseen courier disruptions.

Shipping Rates

Shipping rates are calculated at checkout and depend on:

• Your delivery address
• Order weight/size
• Shipping method selected

We may offer free shipping promotions from time to time — these will be clearly stated on our website.

Delivery Issues

We are note responsible for:

• Incorrect shipping addresses entered at checkout
• Lost or stolen packages marked as “Delivered” by the carrier
• Delays caused by the carrier or external factors

If your package is delayed or missing, contact us and we’ll do our best to assist.

Authority to Leave (ATL)

By default, parcels may require a signature upon delivery. If you prefer Authority to Leave (ATL), you can leave us a note at the checkout requesting this, or with the carrier directly.

Please note that if ATL is requested, we cannot be held liable for any loss of theft once delivered.

Delivery Instructions

If you have special instructions (e.g., leave at door, deliver to back porch), please include them at checkout. We pass this on to the courier, but we can’t guarantee they will always follow specific delivery requests.

Damaged Parcels

If your parcel is lost or arrives damaged:

• Contact us at: trade@opalcoffee.com.au within 48 hours of delivery.
  
  
• Please provide photos of damaged items and packaging if applicable.
  
  
• We will work with the courier to resolve the issue and offer a replacement or refund where appropriate.

Incorrect Addresses

Please double-check your shipping address before submitting your order. We are not responsible for orders delayed or lost due to incorrect delivery details. If your parcel is returned to us due to an incorrect address, additional shipping charges may apply.

Contact Us

For questions about your order or shipping, contact: trade@opalcoffee.com.au